Returns and Refunds

Need help with a Lassen Creek Obsidian Mine item? Start with our support team before sending it back.

Return instructions

Contact support@lumavina.com before sending a return so we can confirm the instructions and any return shipping arrangements. Approved returns must be sent to RPP3+2R Fort Bidwell, California, USA, 96112.

Refund timing

Refund submission takes up to one business day after approval. The payment provider controls when funds appear in your account. This policy does not limit mandatory consumer rights.

Damaged, defective or incorrect items

If your item arrives damaged, has a printing defect or differs from your order, contact support@lumavina.com with your order number and a description of the problem. A photograph of the problem helps us find the right solution. We will arrange an appropriate replacement or refund for a confirmed issue.

Change of mind and sizing

Items are made to order. We do not offer change-of-mind returns or exchanges for a size or color you selected incorrectly, except where applicable consumer rights require otherwise. Please check product options before ordering.

Reporting an order issue

For support with a damaged, defective or incorrect item, contact support@lumavina.com within 14 days of delivery. Keep the packaging and order confirmation while we review your request.